• Where can I find the program? – The list of all events will be published on the EnergaCAMERIMAGE website two weeks before the festival. The program will be also available for download in PDF format.
• How can I buy an entry card? – You can buy an entry card online through CAMERIMAGE portal. You would need to register and fill in the purchase form. Payment is the last step of the form, and the invoice should be available for download right away. Collect your entry card personally at the festival centre in CKK Jordanki during operating hours of the festival reception. The list of the opening hours can be found here. For more information about the entry cards and tickets follow us on the website and the Festival social media.
• How can I make a reservation if I have an entry card? – Reservations for the events for entry card holders start on the first day of the festival at 08:00 AM on the CAMERIMAGE portal. On each day, you will be able to book screenings and events for the current and the next day (for example, on November 20, you will be able to purchase a ticket for events on the same day and for events taking place on November 21). The opening and closing ceremonies are excluded from booking.
• What to do if I cannot attend the event I've booked?- If you know you cannot make it to the event, please cancel your attendance in the portal through My reservations > Cancel (left side of the list of booked events). If you forget to cancel your reservation too many times, the system may temporarily block your ability to make new bookings.
• What does the entry card do? –The entry card allows you to enter:
-film screenings (reservation required),
-seminars (reservation required),
-meetings with the guests after film screenings,
-EnergaCAMERIMAGE Market,
-Festival exhibitions.
• Who can get a student card? – You can buy a student card if you have a valid school ID, student ID or a PhD student ID, regardless of university or profile of studies. You will be asked to present a valid student ID when collecting the card at the festival reception.
• How and when can I buy a ticket for a single screening or seminar? – Single ticket sales start on the first day of the festival on CAMERIMAGE portal. On each day you can buy a ticket for the current and next day (similarly to the reservations). The opening closing ceremonies will be excluded from ticket sales and reservations. One account on the CAMERIMAGE portal allows you to purchase up to six tickets for one event (depending on the availability of free tickets). Please mind that single tickets can be only bought online, just like entry cards. More information about ticket sales for individual events is published on the festival website in the Tickets tab. With a single ticket, you can enter the festival centre once.
• What does a ticket to EnergaCAMERIMAGE Market do? – With the ticket to EnergaCAMERIMAGE Market, one can enter the film equipmemt and technology fair at CKK Jordanki. Tickets for the Market can be bought on the CAMERIMAGE Portal for the very day you plan to participate. The ticket entitles you to enter and leave the Festival Centre multiple times during that day. Please mind that EnergaCAMERIMAGE Market ticket does not allow to participate in other events taking place at the same time- film screenings, seminars and meetings with Festival guests. With an antry card, you can enter EnergaCAMERIMAGE Market for free.
• How far in advance should I arrive at a film screening, meeting or seminar? – We recommend arriving 15 mintes before. Reservations expire 15 minutes after the start, except for seminar reservations which expire at the very start of the event. Unused reservations are returned to the pool.
• If the tickets are sold out, is it possible that they will be back in stock? – Tickets are back in stock if someone cancels their attendance. Stay informed by following the information on the CAMERIMAGE Portal. To buy a ticket, you need to create an account on the Portal.
• How can I participate in meetings with Festival guests? – Meetings with guests usually take place in connection to specific film screenings. You can participate in such meeting if you have an entry card or single ticket for a particular film screening. The number of seats at the meeting is limited.
• What language version are the screenings in? – All screenings are held in Polish and English. Polish-speaking films are screened with English subtitles and vice versa. In case of pictures whose original (spoken) language is neither Polish nor English, they are subtitled in both languages.
• How can I take part in the audience vote? – During the Festival, we encourage you to vote for your film of choice. The condition to cast your vote is participation at the film screening. The option to vote will appear on your account automatically after the screening. The film with the highest score of votes will be awarded the Audience Award during the closing ceremony of the Festival.
• Can I go to opening and closing ceremonies if I don’t have a ticket or an entry card? – Both opening and closing ceremony are excluded from the ticket sales. They are also excluded from the booking system. To enter the ceremony, a valid invitation is required. Entry card holders may participate in the ceremonies only if there are free seats in the CKK Jordanki Main Screening Room.
• Will the opening ceremony be broadcast online? – Information about event broadcasts will appear during the Festival on the official Festival website. The opening and closing ceremonies as well as selected seminars will be broadcast live.